EGL Trace — Support

Help with installing, signing in, capturing, and syncing your AI conversation traces.

Getting started

Install: install EGL Trace from the Chrome Web Store — no developer mode or ZIP needed. The Agent Trace desktop daemon (for coding agents) is installed separately from the Mr Q EGL download page.
Sign in: open the popup and enter the email and password you use on the Mr Q portal to start syncing. No account yet? Click "Sign up on the Mr Q platform" in the popup, or go to portal.qlabresearch.com/signup — free for individuals and students.
Which account works? the email must be an active Mr Q EGL account (individual, student, employee, or organisation). If you do not have one yet, sign up free on the portal.

Wrong password? use the "Forgot password?" link on the Mr Q portal sign-in page to reset it, then sign in again from the popup.
"Invalid credentials"? double-check the email and password you use on the Mr Q portal (the extension sign-in is the same).
"Not allowed" message? the account is not active on the Mr Q platform. Sign in on the portal first to confirm the account works, then retry.

Nothing captured on a platform? refresh the chat page (the extension attaches to the page on load) and check the popup for the session. Supported platforms: ChatGPT, Claude, Gemini, and DeepSeek.
Pasted text missing a source? copy the text again after the page has finished loading, then paste it into the chat — the source (document, page, or email) is recorded with the copy.
Reinstall: remove the extension, re-add it, and sign in again. Your synced sessions are not lost — they live on your Mr Q EGL account.

Sync toggle: capture is always local-first. The popup toggle controls whether sessions are also uploaded to your Mr Q EGL account. Off = nothing is transmitted.
Sessions not appearing in the popup? refresh the session list. New-chat sessions can take up to a few minutes to appear while they are merged with their real conversation id.
Delete data: delete individual sessions from the popup (they are removed entirely), or clear all locally stored logs. Signing out deletes the stored device token.
Privacy: see the privacy policy for full details on what is collected and transmitted.

Email support@qlabresearch.com with your account email, which browser you are using, and what you were doing when the issue happened. For privacy questions, use privacy@qlabresearch.com.